VIP Service Agent Job Vacancy in Abu Dhabi, UAE
Position title
VIP Service Agent

Manage all travel arrangements and bookings for Team's VIP, CIP, Exclusive and Exclusive members.

  • All VIP, CIP and Khaas/Exclusive Residence bookings, inquiries, and online booking engine support. This is done through the application of technical expertise in ticket issuance, re-issuance, and reservations.
  • All redemption bookings, inquiries and requests related to Etihad guests for the Team's customers circle
  • In coordination with other service delivery areas, handle any special requests from Team's customer circle
  • The entire journey for Team's customers or Residence bookings within the global Etihad network. This involves strong relationships with service delivery areas and influencing skills in order to ensure top-class handling
  • You should immediately take service recovery measures and resolve any issues that may affect guests' travel experience.
  • Assist guests with their email/queue management, prepare daily shift reports, and ensure that tasks are properly handed over to the next shift.
  • Manage the delivery of all guests' journeys and maintain their travel preferences database
  • Respect set standards for inspirational customer service (e.g. Quality of speech, call attendance and emails. Handling queues. For guests, provide exceptional personal service to ensure customer satisfaction, loyalty, and confidence.
  • The team must ensure confidentiality and data protection for all customers.
  • At least a high school diploma is required.
  • Experience with GDS Systems (Amadeus Sabre, Travel Port, Sabre) is required
  • For this role, you will need to be a native Arabic speaker as well as have strong English communication skills.
  • The post holder must possess a minimum of three years of experience in contact centres and strong customer service skills.


Date posted
September 2, 2022
Valid through
December 2, 2022
Employment Type
Job Location
Abu Dhabi, Abu Dhabi, Abu Dhabi, 00000, UAE
Base Salary
AED3500-AED6500 Per month
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Position: VIP Service Agent

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