1. Responsible for answering customer questions and complaints and keeping track of records as well as return visits.

2. Maintain good communication with customers by regularly updating customer information, arranging customer return visits, making relevant records and regularly updating customer information.

3. Responsible for calling data return visits, analysis of operation and maintenance data; customer opinions and organization; regularly output data and providing feedback.

4. Responsibilities include editing and writing promotional drafts for WeChat, Weibo and other types of WeChat.