If possible, assign rooms according to guests' preferences and requests. Prepare key packets and pre-register the designated guests. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm cancellations and reservations. Review out-of-order rooms daily. Document exceptions and ensure rates are in line with market codes. Verify guest billing and adjust accordingly. Documentation and paperwork for guests. Set up/process all guest check-ins/check-outs. Activate the room keys. Secure valid payment. Identify over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Make sure to follow up with guests to make sure they are satisfied with their services. Receive, record and relay messages clearly, accurately and legibly.
Respect all company policies and procedures. Keep uniforms clean and professional. Protect company assets. All guests should be greeted and acknowledged according to company guidelines. Use clear, professional language to communicate with others; accurately review and prepare written documents; use appropriate etiquette when answering phones. Coordination of tasks and collaboration with other departments. Assist in departmental leadership. Establish and maintain positive working relationships; help the team achieve common goals. Conform to quality assurance standards. For a prolonged period of time, stand, sit or walk. Computers and POS systems allow you to enter and retrieve information. Without assistance, move, lift, transport, push, pull, or place objects less than 10 pounds. Other reasonable job duties, as required by Supervisors.