Majid Al Futtaim invites everyone to join us in creating great moments every day! Our malls, communities, retail, and leisure centers are the most visited in the Middle East, Africa, and Asia. We serve more than 560 million people annually. We have transformed the regional consumer landscape over the last two decades. Our malls are the largest to achieve LEED Gold EBOM Certification and are the largest in the world. Over 40,000 people work in 15 markets around the world, representing more than 100 nationalities. We keep the customer at heart of all we do. Majid Al Futtaim has the right destination for you if you are passionate about being bold, passionate, and together.
Job Purpose :
To continuously improve the delivery of IT Operations products to meet the business's needs.
This includes activities like Infrastructure Sizing/ Standardization and Procurement.
These activities will require the successful candidate to participate and, if necessary, own and be responsible for the delivery of IT solutions.
- Assist business and IT counterparts with routine IT Operational activities
- As an advisor to the business or IT team, identify and gather requirements, validate/propose IT Solutions and Services
- Examine and prepare Project Plans. Highlight areas of concern. Provide solutions to any bottlenecks. Continuously share your feedbacks and methods for improving processes and deployments at site openings.
- Support Draft RFP, Formalize Vendor Responses to Speed up Best-Fit Selection
- Support the IT and Business counterparts during Training and Testing
- Coordinate corrections with partners/internal teams to resolve issues related to partner integration
- Participate in IT meetings weekly and provide constructive inputs for improving/ optimizing Business Applications and IT Services
- All IT Counterparts should be kept up-to-date on the most recent action items.
- Communicate proactively with IT and Business Counterparts about Project Issues, Risks, and Actions that could cause delays
- Make sure that all documentation is properly completed at every stage/phase of the project.
- Before any actions are taken, ensure that they have been authorized and approved.
- Establish cordial relationships with all stakeholders, direct and indirect, to avoid operational bottlenecks
- Keep an eye out for new technologies. Assess their feasibility and ROI. Then, suggest innovative ways to reduce operating costs and increase efficiency.
- Assist the IT and Business counterparts in resolving any technical problem or incident as per predefined SLAs.
- Collaborate closely with IT Counterparts in order to develop DR/BCP and contribute to audit / remediation
- Continue to monitor Technology trends for new opportunities.
- Use global project management methods as recommended/applicable to execute and deliver business projects. Transparency is key to project success. Properly scheduled communications/ reports are sent to all stakeholders.
- You will be responsible for obtaining Business requirements and a solution. Assure proper handover to the Support team of documents/ deliverables/ snag lists
