Assist staff in expediting problem payments (e.g. problems processing credit cards). Assist guests with any guest-related problems. All guest check-ins are processed by checking reservations, assigning rooms, and issuing and activating the room key. All payment types, such as cash, checks or debit, are processed. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). If the property is unable to accommodate guests who have made reservations, prepare for sold-out circumstances and find satisfactory alternatives. You can block rooms and indicate specific requirements and requests in the computer. If guest calls, requests, or problems arise, contact the appropriate department (e.g. Bellperson, Housekeeping). To track the readiness of rooms for check-in, coordinate with Housekeeping. Examine shift logs/daily memorandum books and note any pertinent information in logbooks. At the end and beginning of each shift, count bank. According to Accounting specifications, balance and drop receipts.
Assist the manager in hiring, scheduling, evaluating and counseling employees. Notify your manager of any accidents, injuries, or unsafe work conditions. Complete safety training and certifications. Respect all company policies and procedures. Ensure uniforms and professional appearance. Protect confidential information. Address guests' needs and anticipate theirs. Use clear, professional language to communicate with others; accurately review and prepare written documents; use appropriate etiquette when answering telephones. Maintain positive working relationships with others. Respect quality standards and expectations. For a prolonged period, stand, sit, or move for a long time. Without assistance, move, lift, transport, push, pull, or place objects less than 10 pounds. Other reasonable job duties may be required.