Position title
Customer Service Supervisor
Description
- Assists in the management of a team consisting of Customer Care Agents. Also ensures that they adhere to company guidelines regarding quality service.
- Organizes the daily schedules of Customer Care Agents.
- Assists customer care agents with technical and customer-related issues.
- Collects and prepares reports about customer inquiries and complaints.
- Prepares monthly reports summarizing performance of assigned customer service teams.
- Customer Care Management is notified of opportunities to improve or update customer service procedures.
- Prepare knowledge-based documents, such as summaries or responses to the frequently asked questions.
Qualifications
- Bachelor's degree.
- Experience of three years as a Customer service supervisor.
- Demonstrated leadership skills
- Excellent verbal and writing communication skills
- Multitasking skills with strong attention to detail.
Date posted
September 25, 2022
Valid through
December 25, 2022
Hiring organization
GZ Solutions
Employment Type
Full-time
Job Location
Abu Dhabi, Abu Dhabi, Abu Dhabi, 00000, UAE
Base Salary
AED9,000 -AED13,000 Per month
