The Customer Care Executive acts as the point of contact for customers and is responsible for making sure all calls are answered promptly and accurately. This reflects the exceptional customer service standards that define the 6th Street customer experience.
. Answer customer questions via chat, phone, or email until the inquiry is closed.
. Examine orders daily for any issues that may prevent fulfillment.
. Assist customers with all information about their order history, returned shipment status, order status and any other requests.
. Keep a customer service log. This will track all customer inquiries and detail customer requests, product defects, shipping mistakes, etc.
. Keep informed about our process and KPIs, and understand performance evaluation in relation to calls and KPI calculations
. You will interact with Customer Experience team members and agents on a daily basis.
. The operation should be involved in resolving store problems