Client Service Associate Job Vacancy in Dubai, UAE
Position title
Client Service Associate

Cartier's story is rooted in passion and audacity. We have been a pioneering force for over 170 years. This spirit continues to inspire all our Metiers, from our boutiques to the workshops to our corporate offices. Over 8,500+ colleagues from 90 countries are united by an independent spirit and a commitment to excellence. We strive to enrich Maison's history by continually pushing the boundaries of creativity.


He/she will be a champion of excellence in Service & Operation and manage all Client Service activities. The CS Associate must have high-level experience and be able to apply the brand procedures and policies. He/she must always be solution-oriented.

  • Register all repair orders on IRIS.
  • Verify the eligibility of clients for FOC programs
  • Check the availability of spare parts on the systems.
  • Assist the admin team with boutique stock repair and maintenance
  • Organise the transfer of the repair item to the appropriate location.
  • Follow up with the appropriate team to determine the repair lead-time
  • You can organize the FedEx repair delivery and remote payment
  • Reception of repair work should include a Quality Control
  • After-sales process product exchange
  • Support the SA team on CS policies/procedure/repair feasibility
  • Assist the SA team on the floor (CS clients).
  • Brief boutique teams on CS updates (new projects, services, activations...)
  • Dubai Mall CS Team Support (repair delivery and collection calls, lead time update ...)
  • Coordinate with Call Center for CS Topics
  • Competent in Cartier operation systems (Wise and NSI/IRIS, Kering Portal
  • Facilitate smooth and transparent communication between all stakeholders
  • Establish and maintain strong relationships with RCS workshop technicians and the Operation platform in regards to repair quality, lead delay, and Cartier rules.
  • Participate in the monthly meeting of workshop technicians to discuss repair performance and new services (lead-time, quality check, CS program, personalization general information).
  • Communication skills that are both verbal and written are essential
  • Empathy, confidence, patience and team-player skills are key to strong interpersonal skills.
  • Ability to prioritize in high-traffic environments and work under pressure
  • Client-focused, strong solution-driver
  • Flexible and reliable
  • Accuracy, organization and efficiency
  • Excellent knowledge of MS Office and the after-sales process
Date posted
September 28, 2022
Valid through
December 28, 2022
Employment Type
Job Location
Dubai, Dubai, Dubai, 00000, UAE
Base Salary
€5,000-€12,000 Per month
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